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Store Policies

Store Policy

A. Return and Refund policy

bit*h! better have my money

yes, as long as the reasons are legit.


we want to make the switch as comfortable as possible for you. in the event, if you are displeased with the products provided, we will refund your money, provided the reasons are genuine and proved after thorough investigation. please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

the following general returns policy is applicable for all items sold on refillable.store

in general, an item may be eligible for return or refund within the applicable return/refund window if it fulfils one or more of the following conditions:

  • was delivered in a damaged condition

  • has missing part or accessory

  • is different from what was ordered

  • is different form the description on refillable.store

    if paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account

B. Privacy Policy

What happens on 'refillable', stays on 'refillable'

At our store, we take your privacy seriously. here’s our policy on privacy of your data:

Disclaimer: we do not have access to your credit/debit card information. when you make a payment on our website, you are redirected to a third party payment collector which in this case is PayU.

The personal data we collect from you directly can include your name, email address, mobile/landline telephone number, your purchasing activity, your credit, or debit card or other payment information, and information you give us when you contact our customer services team, and when you make a purchase on our website.


When do we collect?

  • when you purchase products from our website.

  • when you contact our customer services team over the phone.

We will never sell any of your personal data to a third party. however, in order for us to provide our services to you, we share your personal data with our trusted third party service providers or our group companies. whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.